The Quality Commission scheme is a public statement about the provider’s confidence in the quality of their services.

The Quality Commission scheme provides a complaints resolution service for students – a free and easily accessible service that respects the rights of students and of the provider.

When a provider joins the Quality Commission scheme they set themselves apart from other providers.

The Quality Commission brand is the mark of a mature and responsible provider.

Being part of the Quality Commission scheme is like taking insurance – if a provider gets things right they may never need it, but it’s a backstop for providers and their students.

If you have a question about the Quality Commission please call the CE of ITENZ and Quality Commission,  Wayne Dyer on 021 307 087 or email wayne.dyer 

If you want to send a complaint to the Quality Commission please complete the complaints form in the Documents tab and email to